Privacy Policy for HelloFix

Last Updated: November 04, 2024

HelloFix (“we,” “our,” or “us”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our mobile application (“App”) and related services. Please read this policy carefully to understand our views and practices regarding your personal data.

1. Information We Collect

When you use HelloFix, we may collect various types of information as outlined below:

a. Personal Information

Personal information is information that directly identifies you or could reasonably be linked to your identity. We may collect personal information when you:

• Register an Account: When you create an account, we collect your name, email address, phone number, and physical address.
• Submit a Service Request: We collect the details you provide about the services you need, which may include photographs, service descriptions, and other related information.
• Communicate with Us: If you contact customer support or reach out via email, we collect your contact information and any additional information you choose to provide.

b. Device and Usage Information

We automatically collect certain data about your device and usage patterns when you access and use the App:

• Device Information: This includes information about your device model, operating system, unique device identifiers, and mobile network information.
• Log Data: We collect log information, such as your IP address, app usage data (e.g., pages viewed and time spent on each page), date and time of access, app version, and crashes to help improve the App’s performance.

c. Location Information

With your permission, we may collect location information from your mobile device to provide relevant services based on your area. Location data may be collected through GPS, Wi-Fi, or cell tower data.

2. How We Use Your Information

We use your personal and other collected information to enhance our services, deliver a seamless experience, and for business operations. Specific uses include:

• Account Management: To create and manage your account, verify your identity, and facilitate sign-in.
• Service Delivery: To connect you with local service providers and facilitate requests, communication, and service completion.
• Customer Support: To respond to your inquiries, troubleshoot issues, and provide support and assistance.
• Communication and Marketing: To send you updates, promotional materials, newsletters, and other information about our services if you have opted in to receive these communications. You may opt out of marketing communications at any time.
• Improving Our Services: To analyze trends, track usage, and improve our offerings, services, and the overall user experience.
• Security and Compliance: To protect our rights, property, and safety and that of our users and others, and to comply with legal requirements, enforce our terms of service, and prevent fraud.

3. How We Share Your Information

We are committed to protecting your personal information and will not sell it. However, we may share your information with third parties as follows:

a. Service Providers

We work with trusted third-party vendors and service providers who assist in various aspects of our operations, such as:

• Payment Processors: To securely process payments.
• Customer Support: To provide customer support, email management, and other communication tools.
• Data Analytics: To analyze usage patterns and improve service functionality.

These service providers have access to personal information only as needed to perform their functions and are required to protect and handle your data according to this Privacy Policy and applicable laws.

b. Legal Requirements and Safety

We may disclose your information to third parties if we believe, in good faith, that such disclosure is necessary to:

• Comply with a legal obligation, regulatory requirement, or court order.
• Enforce our Terms of Service or other policies.
• Protect the safety, rights, or property of HelloFix, our users, or others.

c. Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, or sale of all or a portion of our assets, your information may be transferred as part of that transaction, subject to this Privacy Policy.

4. Your Choices and Rights

You have various rights and options regarding the information we collect and how we use it:

a. Access and Update Your Information

You can access and update your personal information at any time within the App’s account settings. It is your responsibility to ensure the accuracy of your information.

b. Opt-Out of Marketing Communications

If you no longer wish to receive marketing communications from us, you can opt out by following the unsubscribe instructions included in each email or by adjusting your settings within the App. Note that you may still receive non-promotional communications related to your account or our ongoing business relationship.

c. Request to Delete Your Information

You may request the deletion of your account and personal information by contacting us at support@hellofix.com. We will respond to your request in accordance with applicable laws.

5. Data Security

We employ administrative, technical, and physical security measures to help protect your information. These safeguards are designed to prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of your personal information. Despite our efforts, no security measures are completely secure, and we cannot guarantee the absolute protection of your information.

6. Children’s Privacy

HelloFix is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected information from a child under 13, we will promptly delete that information. If you believe a child under 13 may have provided us with personal information, please contact us at support@hellofix.com.

7. Supplemental Privacy Notice for California Residents

Under the California Consumer Privacy Act (CCPA), California residents have specific rights regarding their personal information. If you are a California resident, this section provides additional details about your rights and how to exercise them:

a. Right to Know

You have the right to request information about our collection and use of your personal information over the past 12 months, including:

• The categories of personal information we collected about you.
• The categories of sources from which personal information was collected.
• The business or commercial purpose for collecting or sharing your personal information.
• The categories of third parties with whom we share your personal information.
• The specific pieces of personal information we have collected about you.

b. Right to Delete

You have the right to request the deletion of personal information we have collected from you, subject to certain exceptions (e.g., if the information is required to complete a transaction, detect security incidents, comply with legal obligations, etc.).

c. Right to Opt-Out of Sale

HelloFix does not sell your personal information. Should this practice change, we will notify you and provide an option to opt-out.

d. Right to Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. For example, we will not deny you services, charge you different prices, or provide a different level of service if you exercise these rights.

e. How to Exercise Your Rights

To exercise your CCPA rights, please contact us at support@hellofix.com or by mailing us at our address listed below. We may need to verify your identity before processing your request, and in certain cases, we may need additional information from you to fulfill your request.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the “Last Updated” date at the top of this policy and, where appropriate, provide more prominent notice. Your continued use of the App following any changes indicates your acceptance of the updated policy.

9. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: support@hellofix.com
Address: 930 Roosevelt, suite 123, Irvine, CA 92620

By using the HelloFix app, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using the App and related services.